Contact us
Questions about PRIMEGLOW, your subscription, the PRIME BAND, or a payment? We're glad to help.
Last updated: 2026
Support email
The fastest way to reach us is by email. Please include your account email and a short description of your question so we can help right away.
Response time
We typically respond within 1-2 business days. During busier periods it may take a little longer, but every message is read and answered. We do not offer phone support at this time.
Billing & refund questions
For questions about a charge, your subscription, cancellation, or a refund, email us at hello@primeglow.io with the email address used at checkout and, if possible, your order number.
Payments and subscriptions are processed by our authorized reseller and Merchant of Record, which appears on your bank or card statement for PRIMEGLOW purchases. Refunds are handled in line with our Refund Policy.
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Instagram: @primeglow.app
Company details
PRIMEGLOW is operated by:
Health disclaimer
PRIMEGLOW is a wellness and health-optimization product. It is not medical advice, diagnosis, or treatment, and it is not a substitute for care from a licensed healthcare professional. Always consult a qualified provider before making changes to your diet, supplements, training, or any health decision, and seek immediate medical attention for urgent concerns.