Terms of Service

1.Acceptance of these Terms

PRIMEGLOW is operated by PRIMEGLOW LTD ("PRIMEGLOW," "we," "us," or "our"). By creating an account, starting a free trial, purchasing a subscription, using the PRIME BAND, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference.

If you do not agree to these Terms, do not access or use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

2.The Service

PRIMEGLOW is a wellness and health-optimization platform. The Service may include software, mobile and web applications, AI-assisted features, personalized insights, content, and the optional PRIME BAND wearable (collectively, the "Service"). PRIMEGLOW helps you organize and interpret personal wellness inputs such as activity, sleep, nutrition, and self-reported information, and generate general, non-medical guidance and suggestions.

We may add, modify, or remove features at any time. Some features depend on third-party platforms, devices, or integrations that we do not control, and availability may vary by region and device.

3.Eligibility & accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
• You agree to provide accurate, current, and complete information and to keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
• One person or entity may not maintain more than one account except as expressly permitted by us.

4.Subscriptions, billing & auto-renewal

PRIMEGLOW offers a free tier and paid subscription plans. Current plans and pricing are shown at checkout and on our pricing page. Plans and prices are illustrative and may change as described in Section 18.

Automatic renewal

Your paid subscription automatically renews. Unless you cancel before the end of the current billing period, your subscription will renew for a successive period of the same length, and your payment method will be charged the then-current price for that plan, plus applicable taxes, until you cancel.

• Billing cycle. You will be charged at the start of each billing period (e.g., each month for monthly plans, each year for annual plans).
• Price changes. If the price of your plan changes, we will give you advance notice. Continued use after the change takes effect constitutes acceptance of the new price; if you do not agree, you may cancel before renewal.
• Authorization. By starting a paid plan or trial that converts to a paid plan, you authorize recurring charges to your payment method until you cancel.
• Taxes. Stated prices may exclude taxes. You are responsible for any applicable sales, use, VAT, or similar taxes, which may be collected by our payment processor.

You can view your plan and manage or cancel auto-renewal at any time from your account settings or through the payment processor that handled your purchase.

5.Free trial

We may offer a 14-day free trial of a paid plan. Unless you cancel before the trial ends, your trial will automatically convert into a paid subscription and your payment method will be charged the applicable plan price at the end of the trial. The trial period, eligibility, and terms are described at sign-up and may vary or be discontinued at our discretion. Free trials are limited to one per person unless we state otherwise.

6.Cancellation & refunds

Cancel anytime. You may cancel your subscription at any time. When you cancel, your plan remains active until the end of the current billing period, and it will not renew afterward. You will continue to have access to paid features until the end of the period you have already paid for.

Except where required by law, or as stated in our Refund Policy, payments are non-refundable and we do not provide refunds or credits for partial billing periods, unused time, or features you did not use. Refund handling may also be subject to the policies of our payment processor (see Section 8). If you cancel a Prime plan that included a PRIME BAND, the device terms in Section 7 apply.

7.The PRIME BAND device

The PRIME BAND is an optional wearable that may be included with the Prime plan. The device is a consumer wellness accessory, not a medical device, and is provided as part of your subscription rather than sold outright unless we state otherwise at checkout.

12-month commitment

When a PRIME BAND is provided with a Prime subscription, you agree to a 12-month minimum commitment for that plan. If you cancel the Prime plan before the 12-month commitment is complete, you must, at your choice and as instructed by us:

• Return the PRIME BAND to us in good working condition (subject to reasonable wear) within the timeframe and using the method we provide; or
• Pay the remaining balance of the device, calculated as the remaining months of your 12-month commitment, as disclosed at checkout.

If a returned device is not received within the stated timeframe, or is returned damaged beyond reasonable wear, we may charge your payment method the remaining device balance and/or a damage fee, as disclosed at checkout. After the 12-month commitment is complete, no device return or remaining-balance payment is required upon cancellation, and you may keep the device unless we state otherwise.

Warranty & care

• The PRIME BAND is provided with a limited warranty against manufacturing defects for the period stated at the time you receive it. The warranty does not cover misuse, accidental damage, unauthorized modification, normal wear, or water damage outside the device's rated tolerance.
• You are responsible for using the device in accordance with its instructions and safety guidance. Discontinue use if you experience skin irritation or discomfort.
• Title to and risk of loss for any device sold outright pass to you upon delivery; for devices provided with a subscription, the device remains subject to the return or buyout terms above until the 12-month commitment is complete.

8.Payments & merchant of record

Payments for the Service may be processed by a third-party merchant of record (for example, Lemon Squeezy) acting as the seller of record on our behalf. When you make a purchase, your transaction, billing, taxes, and certain refund handling may be governed by that processor's terms in addition to these Terms. You agree to provide accurate payment information and authorize the processor to charge your selected payment method for the amounts due, including recurring charges and applicable taxes.

We are not responsible for errors by the payment processor or your financial institution. Chargebacks or payment disputes submitted in bad faith may result in suspension of your account.

9.Acceptable use

You agree not to, and not to permit any third party to:

• Use the Service for any unlawful, harmful, fraudulent, or infringing purpose;
• Reverse engineer, decompile, scrape, or attempt to extract source code, models, or training data from the Service, except where such restriction is prohibited by law;
• Resell, sublicense, rent, or commercially exploit the Service or its content without our written permission;
• Interfere with, disrupt, or place undue load on the Service, its infrastructure, or its security features;
• Access the Service through automated means (bots, scripts) except via interfaces we expressly provide;
• Upload malware, attempt unauthorized access to any account or system, or circumvent usage limits or paywalls;
• Misrepresent your identity, impersonate others, or provide false health or account information in a manner that could cause harm;
• Use the Service to provide medical, diagnostic, or treatment services to third parties.

10.Intellectual property

The Service, including all software, AI models and outputs, text, graphics, designs, the PRIMEGLOW and PRIME BAND names and logos, and all related intellectual property, is owned by PRIMEGLOW LTD or its licensors and is protected by intellectual property and other laws. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own personal, non-commercial wellness purposes.

All rights not expressly granted are reserved. You may not remove, obscure, or alter any proprietary notices in the Service.

11.Your content

You retain ownership of the information and content you submit to the Service ("Your Content"), including wellness inputs and notes. You grant us a worldwide, royalty-free license to host, process, and use Your Content as necessary to operate, secure, and improve the Service and to provide features to you, consistent with our Privacy Policy. You are responsible for Your Content and represent that you have the rights necessary to submit it.

12.Health disclaimer - not medical advice

• The Service does not diagnose, treat, cure, prevent, or monitor any disease or medical condition.
• PRIME BAND readings and app metrics are estimates for general wellness and are not clinical measurements.
• Always seek the advice of a qualified physician or other healthcare provider with any questions about a medical condition, symptoms, medication, diet, exercise, or before starting or changing any health regimen.
• Never disregard or delay seeking professional medical advice because of something you read or received through the Service.
• If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

You use the Service and any guidance it provides at your own discretion and risk. The Service is not intended for use in diagnosing or treating any condition, and statements about the Service have not been evaluated by the U.S. Food and Drug Administration.

13.Disclaimer of warranties

The Service and the PRIME BAND are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any outputs, metrics, or recommendations will be accurate, reliable, or suitable for your purposes. Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you. This Section does not limit any limited device warranty expressly stated in Section 7.

14.Limitation of liability

To the fullest extent permitted by law, PRIMEGLOW and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service or the PRIME BAND.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

These limitations apply regardless of the legal theory and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

15.Indemnification

You agree to indemnify and hold harmless PRIMEGLOW and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Service, your violation of these Terms, your violation of any law or third-party right, or Your Content.

16.Suspension & termination

You may stop using the Service and cancel your subscription at any time (see Section 6). We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, if required by law, or to protect the Service, other users, or our rights. Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, the PRIME BAND return/buyout obligations, and governing law) will survive.

17.Governing law & disputes

These Terms are governed by the laws of Dubai, UAE, without regard to its conflict-of-laws principles. You and PRIMEGLOW agree that the state and federal courts located in Dubai, UAE will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts, except where applicable law gives you the right to bring a claim elsewhere.

Before filing a claim, you agree to first contact us to attempt to resolve the dispute informally. Any claim must be brought within the time period required by applicable law.

18.Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new "Last updated" date or by notifying you through the Service. Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Service and may cancel your subscription.

19.Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms shown at checkout, are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

20.Contact

If you have questions about these Terms, contact us:

• Company: PRIMEGLOW LTD
• Email: hello@primeglow.io
• Address: Dubai, UAE

You can also reach us through our contact page.